Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Need to Return a Product?

For consumer safety, we do not offer returns on Protein & Supplements, or Bras unless the product is faulty or you have received the wrong order.

All approved Returns will be swapped for Store Credit of equivalent value. PLEASE WAIT TO RECEIVE YOUR RETURN APPROVAL EMAIL BEFORE SENDING US YOUR GOODS.

For all other products, you are able to return within 45 days of receipt of your shipment for any of the following reasons:

  • faulty products
  • incorrect order
  • change of mind
  • doesn't fit (wrong size)

 

Standard Return Conditions

All returns must be:

  • in original condition
  • unwashed and unworn
  • in the original packaging with tags attached
  • all seals must be intact and product unopened
 

  

 

Are there any charges for Returns?

  • the original shipping cost is non-refundable
  • change of mind and wrong size - you are responsible for the return shipping charges
  • faulty product or incorrect item - we will re-imburse your return shipping costs

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • Once we have approved your request you will get a confirmation email with shipping guidelines
  • PLEASE NOTE: Waist Trainer is not liable for the loss of items being returned and strongly recommends using a traceable delivery method.

 

How long will it take to process?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then a store credit will be applied within 10 business days.

Still have questions? Email us at contact@waisttrainer.co.nz with your full name, order number and we will get back to you shortly.